crorewin Privacy Policy

Crorewin ("we", "us") places your privacy above all else. This Privacy Policy ("Policy") explains what personal information we collect when you use the crorewin platform, how we use it, and how we keep it secure.

By using the crorewin website or app, you are considered to have accepted this Privacy Policy. We want you to use crorewin with complete peace of mind, knowing that your information is in safe hands.

Crorewin collects only the information needed to provide you with a smooth and secure gaming experience. We never collect excessive or unnecessary data.

The above information is collected in the following ways:

• Information you provide directly when filling out the registration form.
• Transaction data collected automatically during deposits or withdrawals.
• Information collected via cookies and tracking technologies while browsing the platform.
• Identity documents uploaded during KYC verification.

Crorewin uses your information only for legitimate, specific purposes. We never misuse your data or sell it to advertisers.

• Account Management: To create your profile, secure your login, and ensure a personalized experience.
• Payment Processing: To process deposits and withdrawals correctly and maintain transaction records.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues quickly and provide our support team with the necessary information.
• Promotions & Bonuses: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).
• Legal Obligations: Reporting required to comply with local and international laws.
• Service Improvement: To analyze platform performance and enhance the overall user experience.

Crorewin never sells your personal information to third parties. However, in certain limited circumstances, data may be shared with specific third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Partner: Authorized verification agencies for identity verification.
• Law Enforcement: As required by court order or government mandate.
• Game Provider: To verify game outcomes — without revealing your identity.
• Technology Infrastructure: Cloud storage and server service providers operating under strict confidentiality agreements.

All third parties are required to comply with crorewin's privacy standards. No party may use your information for their own purposes.

Crorewin uses industry-leading technology to protect your data. Our security systems are regularly audited by independent third parties.

• 256-bit SSL/TLS encryption on all data transmissions.
• AES-256 encryption — for data at rest.
• Two-Factor Authentication (2FA) — to keep your account secure.
• 24/7 security monitoring and detection of suspicious activity.
• Regular penetration testing and vulnerability scanning.
• Restricted access control — only authorized staff can view specific data.

Crorewin's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential cookies: For login sessions and security purposes — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze user behavior and improve our services.
• Marketing Cookies: To show relevant ads and offers (you can opt out at any time).

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Crorewin believes every user should have full control over their own data. You have the following rights:

• Right to Access: You can request to know what information crorewin holds about you.
• Right to Rectification: You can request corrections if your account contains inaccurate information.
• Right to Erasure: You may request deletion of your information under specific conditions.
• Right to Restrict Processing: You have the right to request that the use of your information be restricted under certain circumstances.
• Right to Portability: You can obtain a copy of your data and transfer it elsewhere.
• Right to Object: You may object to your information being used for marketing purposes.

Contact the crorewin support team to exercise any of these rights. We will process your request within 30 business days.

Crorewin does not retain your information beyond specified periods. Retention duration depends on the type of data and applicable legal requirements:

• Account information: for the duration the account is active, and up to 5 years after closure.
• Financial transaction records: up to 7 years, as required by law.
• KYC documents: 3 years after verification is complete.
• Log files and security data: retained for a maximum of 2 years.
• Marketing preferences: deleted within 30 days of your opt-out.

Once the designated retention period ends, crorewin permanently and securely deletes your data.

Crorewin strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Additional age verification via KYC is conducted in cases where there is reasonable suspicion.
• If an underage account is detected, it will be immediately closed and all collected data will be deleted.

If you suspect your child is using crorewin, please contact our support team immediately.

Crorewin may update this Privacy Policy as needed. For any significant changes:

• A notification will be posted on the platform at least 7 days before any changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you may be notified directly via your registered mobile number.

Continued use of crorewin after any changes will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact the crorewin support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the support platform
• Average response time: within 24 hours